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Nurse Sued By Queensland Health For Overpayment Bungle

Nurse sued by Queensland Health for overpayment bungle

A retired intensive care nurse is being sued by Queensland Health over $40,000 worth of long service leave it says she was not entitled to take.

Kay Boisen, who worked at Bundaberg hospital, was ordered to pay back the money shortly after taking the leave, despite earlier being ordered to take the time off.

The background

Ms Boisen worked as a nurse for more than four decades – including 35 years with Queensland Health.

Shortly before retiring in 2017, she was told to take her accrued long service leave, but soon after returning to work, she was told she was not entitled to the leave, and ordered to pay back $40,000.

“I had been offered six months of long service leave to finish as I left Queensland Health,” she said.

“Three or four weeks before I was due to finish, I was called in for a meeting and I was told there was a ‘glitch’ from 2010,which meant that all the long service leave that I’d used – and in fact all the other leave I had accrued – was all a big mistake and it wasn’t there anymore.”

NPAQ says hundreds wrongly paid

The Nurses’ Professional Association of Queensland, which is representing Ms Boisen, said the Queensland Health administration error could affect hundreds of other nurses.

“There have been about 30 that we’re aware of and we represent about 10 per cent of nurses in Queensland – but there could be up to 300,” Jack McGuire from the NPAQ said.

“We’re launching a full throated defence.  I think the situation is particularly egregious with Kay though because it was just long service leave entitlements.

“It wasn’t money ending up in your bank account, it was taking a directive by your manager and saying, ‘yes okay I’ll take the leave’, you go and take the leave and then they say, ‘okay, now you owe us the cash’.”

‘This has had a huge impact on my life’

Ms Boisen said the ordeal has taken its toll on her health and well being.

“There is no doubt that this has had a huge impact on my life – it’s certainly not the carefree retirement I had envisaged for myself,” she said.

“I’d had some health issues, I haven’t travelled as I thought I would, I am restricted with what I am going to spend because this is a big whack of my savings that we’re wanting.

“I’m being taken to court so the next step is to plead my case.”

‘Minister should show some heart’

Industrial advocate Miles Heffernan from Fair Work Claims described Ms Boisen’s case as “outrageous”.

“Queensland Health is responsible for all the stuff ups made by their defective payroll systems,” he said.

“Instead of moving on, and showing some compassion and contrition, they are using debt collectors to threaten and intimidate current and former workers into paying back money.

“The had their chance to fix this mess, and there is simply no excuse for them to still be hounding nurses nearly a decade later.

“In Ms Boisen’s case, the minister should show some heart and waive the alleged debt that she owes for the leave she took in good faith after she was told that she was entitled to take it.”


If you are being hounded by a Queensland Health debt collector, or if you have not been paid your proper wages and entitlements, we can help.

For specialist advice, please call our team at Fair Work Claims today on

1300 324 748

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Fair Work Claims is a private consultancy and advocacy firm with no affiliation to any government agency, commission or tribunal.

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