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Calls For Food Delivery Platforms To Slash Commissions

Calls for food delivery platforms to slash commissions

There are calls for food delivery platforms to slash their commissions, as Australia’s dine-in restaurants face total wipe out.

Uber Eats, Deliveroo, Menulog and DoorDash are experiencing a boom in the $1 billion food delivery market.

This is a result of people staying home and using online delivery instead of visiting dine-in restaurants during the coronavirus outbreak.

Petition calls for food delivery platforms to cut commissions

The federal government looks set to close restaurants and bars within days, following similar moves by Italy, France and parts of the United States.

Current social distancing rules inside venues already limit dine-in numbers.

A petition calling for the food delivery platforms to cut their commissions has reached 35 thousand signatures.

The Restaurant and Catering Industry Association is pushing for rent abatements and a Newstart-style allowance to retrain workers.

Wes Lambert, CEO of the association, told AFR Weekend:

“The delivery platforms are high volume but low profit.

“They are on about 3 percent profit margin, so the three major players are making about $24 million in total.

“If they go out of business that option goes away.

“We would like to see the federal government, instead of paying people to sit at home, paying hospitality employees through a Newstart-style allowance to undergo training, micro skills, TAFE and VET courses.”


“Deliveroo loses test case as Fair Work rules workers are employees”

Food platforms announce support packages

The food platforms have all announced support packages in addition to contactless delivery.

Despite this, they refuse to cut their headline commissions, which ranges from the high teens for McDonald’s, Hungry Jack’s and KFC to as much as 35 percent.

Independent restaurants are normally charged 30 percent.

“We are not in a financial position to reduce commissions,” Deliveroo’s Australian CEO Ed McManus told AFR Weekend.

For example, he points to the after-tax loss of Uber, Deliveroo and Menulog in Australia last year.

Uber Eats announced a $5 million fund and said it will make daily payments to restaurants, rather than weekly.

Additionally, it is removing service fees on pick-up orders until June 30.

Menulog has halved commissions on all pick-up orders and has also waived all activation fees.

DoorDash says restaurants can sign up for free with zero commissions for 30 days.

Furthermore, it is scrapping commissions for pick-up orders, in a land grab for market share in the fast-growing $872 million Australian market.

AFR Weekend reports industry research which estimates Uber Eats leads the market with 60 percent share, Deliveroo close to 20 percent and Menulog about 12 percent.


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